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Refund and Returns Policy

Refund and Returns Policy

SHIPPING

How long will it take for my order to be delivered once dispatched?

UK – we use Royal Mail Tracked 48, so your parcel will be delivered within 2-3 working days of dispatch.

Europe – 3-5 working days from date of dispatch.

International – 5-7 working days from date of dispatch

RETURNS

I need to return/exchange something, what do I do?

Please email us at info@originaldungarees.co.uk

How long will I have to return an item?

We offer a 30 day returns policy which starts from the date of delivery.

Are returns free?

Returns for UK orders are free, however for Europe/International orders returns are at the expense of the customer.

I have an international return, what do I need to do?

International customers are responsible for arranging and paying for returns. Please use a tracked service and keep a receipt of postage in case your return parcel is lost by the carrier in transit.

I live outside the UK; will I get charged import fees and duty?

The UK is no longer part of the European Union so your parcel may be subject to Import Taxes and Customs Duties in the destination country, payable by the customer. We have no responsibility for these charges. 

EXCHANGES

Can I exchange an item for a different item?

We can only exchange like-for-like, for the same item in a different size.

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